Welcome to Moibook (“we,” “our,” or “us”).
Moibook is a platform that enables users to create, manage, and publish events, collect and track moi payments (donations), generate reports, and send notifications to event participants.
Your privacy is important to us. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use our platform, mobile applications, and related services.
By accessing or using Moibook, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We collect and process information necessary to provide and improve our services.
a) Personal Information
Name, email address, phone number, and contact details
Government-issued identification (for verification/KYC of event organizers or enterprise users)
Payment information such as UPI ID, bank account details, and transaction references
Profile picture and demographic information (if voluntarily provided)
b) Event & Guest Information
Event details: name, date, venue, and description
Guest lists, invitations, RSVP responses
Moi payments (donations), receipts, and reports
Event passes, QR codes, and attendance logs
c) Device & Technical Data
Device type, browser, operating system, and IP address
Location (if location services are enabled)
Cookies, session tokens, and analytics identifiers
d) Media Content
Photos, videos, or other files uploaded to the platform
Live stream or recorded content associated with events
e) Communication Metadata
Message logs, delivery timestamps, and notification history (for audit and compliance)
If you use social login (Google, Apple, Facebook, etc.), we collect information as permitted by your chosen provider’s privacy settings.
How We Use Your Information
We use your data to operate and enhance the Moibook experience. This includes:
Creating and managing your account
Publishing and managing events
Processing moi (donation) payments and refunds
Issuing and verifying event passes
Generating and sharing event reports and dashboards
Sending notifications via WhatsApp, SMS, email, or push alerts
Providing analytics to organizers for event engagement insights
Preventing fraud, abuse, and security breaches
Complying with legal and regulatory requirements (including KYC and tax laws)
Improving platform usability and performance
We will always seek your consent before using your data for marketing or promotional communications.
Legal Basis for Processing
Depending on your jurisdiction, we process personal data based on the following legal grounds:
a) Consent
When you voluntarily provide data or agree to receive messages
b) Contractual necessity
To deliver event, payment, or organizer services
c) Legal obligation
To comply with applicable laws and regulations
d) Legitimate interest:
To secure our platform, prevent fraud, and improve service quality
Data Sharing & Disclosure
We do not sell or rent your personal data.
Your information may be shared only in the following limited circumstances:
a) Event Organizers
Guest names, RSVP responses, and moi payment details may be visible to the respective event organizer.
b) Service Providers
We use trusted third-party partners for:
Payment processing (UPI, payment gateways)
Messaging (SMS, WhatsApp, email)
Cloud hosting, storage, and analytics
Customer support and identity verification
All third-party processors act under written agreements ensuring compliance with this Privacy Policy and applicable data protection laws.
c) Legal Requirements
We may disclose data to government authorities or law enforcement when required by applicable law or legal process.
d) Business Transfers
In case of a merger, acquisition, restructuring, or sale, your data may be transferred under appropriate safeguards.
Data Storage & Security
Data is securely stored on encrypted cloud infrastructure with restricted access.
All communications between users and our servers use TLS/HTTPS encryption.
Offline data (used in offline-first mode) is encrypted and synchronized when connectivity is restored.
Payments are handled through PCI-DSS and UPI-compliant payment systems.
We maintain access logs, conduct regular security audits, and use intrusion detection mechanisms.
Data Breach Protocol
If a data breach occurs, we will notify affected users and authorities in accordance with the DPDP Act and GDPR timelines.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access and obtain a copy of your data
Correct or update inaccurate information
Delete or deactivate your account
Withdraw consent for specific data uses
Request data portability
Opt-out of non-essential notifications
To exercise these rights, contact us at info@moibook.in.
We respond to verified requests within 30 days.
Note: Certain data may be retained as required by law (e.g., transaction and tax records
Cookies & Tracking
Remember your preferences and session
Measure performance and usage analytics
Enhance platform security
You may disable cookies through your browser settings, but some features may not function properly.
Children’s Privacy
Moibook is not intended for users under 13 years of age (or the applicable minimum age in your jurisdiction).
We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
Event organizers are responsible for ensuring compliance if their event involves minors.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
User account data: Retained until account deletion or 12 months of inactivity
Transaction and payment data: Up to 7 years for tax and compliance
Event records: Up to 3 years after the event’s completion unless deleted earlier by the organizer
International Data Transfers
Your data may be processed or stored outside your country of residence.
When we transfer data internationally, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent protection mechanisms, are in place.
WhatsApp Messaging
Moibook uses WhatsApp, SMS, email, and in-app notifications to share event updates, payment confirmations, and reminders.
By providing your phone number and opting in, you consent to receive messages.
Each notification sent via WhatsApp is chargeable at ₹0.005 (0.5 paisa), deducted or billed as per Moibook’s pricing policy.
You can opt out anytime by replying STOP or emailing us.
We do not share your message data with third parties for marketing purposes.
All communications comply with WhatsApp Business Policy and applicable data protection laws.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Significant changes will be notified via email, in-app alert, or website banner.
Continued use of Moibook after such updates indicates your acceptance of the revised policy.
Dispute Resolution & Governing Law
This Privacy Policy is governed by and construed under the laws of India.
Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts located in Ramanthapuram, Tamil Nadu, India.
Contact Us
For questions, concerns, or to exercise your data rights, please contact:
